Terms of supply
How Dustre quotes, invoices, delivers and handles warranty and non-conformance. Price, firm lead time, freight and payment for each order are always stated in the quote.
General rules
| Quote | Send the material, standard, form, dimensions, quantity and required certificate. The quote states price, lead time, freight, validity and payment terms. |
|---|---|
| Minimum order | There is a minimum invoice value per order, stated in the quote. Small quantities of stock items are supplied subject to availability. |
| Production lead time | Lead time depends on the steps of the order: cutting, forging, heat treatment, testing, machining, inspection and documentation, freight. The calculators show an estimate; the firm lead time is in the quote. |
| Payment | Terms set in the quote, according to the customer's registration and credit review. |
| Freight and pickup | Pickup at the head office in Osasco/SP or delivery by carrier, with freight stated in the quote. For export, the Incoterm is agreed in the quote. |
| 3.1 certificate | Each lot ships with an EN 10204 3.1 inspection certificate, sent as a PDF with the invoice and traceable from heat to part. |
| Non-conformance and returns | Report it by e-mail or WhatsApp with the invoice number, photos and a description of the problem. Keep the material identified and unprocessed until it is reviewed. Quality replies with the plan: replacement, rework or credit. |
| Material warranty | The material meets the standard and the properties in the certificate. The warranty covers non-conformance with the purchased specification; it does not cover use outside the specification or processing or assembly done after delivery. |
See also the estimated lead time in the forging calculator, how to check a 3.1 certificate, Supplier registration and Terms.
Frequently asked questions
Does Dustre have a minimum order?
Yes, there is a minimum invoice value per order, stated in the quote. Small quantities of stock items are supplied subject to availability.
What is Dustre's lead time?
It depends on the steps of the order (forging, heat treatment, testing, machining). The forging calculator shows an estimate in working days; the firm lead time is in the quote.
How do I return a material with a problem?
Send the invoice number, photos and a description by e-mail or WhatsApp and keep the material identified and unprocessed. Quality reviews it and replies with replacement, rework or credit.